Support Policy for Frontis
At Frontis, we are committed to ensuring that you are satisfied with our products and services. We offer dedicated support to help you get the most out of our WordPress plugins and themes. If you encounter any issues or have any questions, our team is here to assist you.
Your feedback is valuable to us—if you have suggestions for improvement, we encourage you to share them. Below is our updated support policy.
Support Eligibility
Premium support is available exclusively to users who:
- Purchase products or plugins directly from frontiswp.com
- Contact us using the same email address used for purchase
⚠️ Important: Products obtained from third-party sources (other than frontiswp.com) are not eligible for support. These copies may be unauthorized, unlicensed, or contain harmful code such as malware or trojans. For your own safety and site integrity, we strongly recommend purchasing only through our official website.
Support Hours & Response Time
We understand that technical issues can be frustrating. Our support team is ready to help you during the following business hours:
- Support Hours: Monday to Friday, 10:00 AM – 7:00 PM (GMT+6)
- Email: support@wpmessiah.com
We follow a first-come, first-served policy. Although we strive to respond within 24 hours, please allow some flexibility, especially during weekends or holidays.
What Our Support Covers
The support provided by Frontis (through WP Messiah’s team) includes assistance with:
- Plugin/theme installation and configuration
- Usage guidance and documentation
- Troubleshooting bugs and resolving issues
- General product-related queries
❌ Custom development, theme/plugin modification, or third-party plugin conflicts are not covered under standard support.
Support Channels
Depending on your needs, you can contact us via the following methods:
- Pre-sales and General Inquiries: Live Chat on our website
- Technical Support: Submit a support ticket or email us
- Email: support@wpmessiah.com
Securely Sharing Credentials
In some cases, our support team may request temporary access to your WordPress site for troubleshooting.
To ensure your security:
- Always take a full backup of your site before sharing credentials
- Do not share credentials via public channels or unofficial emails
- Share access only through support tickets or secure reply as directed by our team
- Verify that you’re communicating with an official Frontis (WP Messiah) representative
Supplementary Resources
- Support Ticket Portal: Coming Soon
- Refund Policy: https://frontiswp.com/refund-policy
- Terms of Service: https://frontiswp.com/terms-of-service
Contact Us
If you have questions about our Support Policy or need technical assistance, please reach out:
- Email: support@wpmessiah.com
- Website: https://frontiswp.com
- Phone: +88 018 1866 9977